HPFCU

               
Online Transactions and Bill Payment Agreement & Disclosure Statement

The following terms and conditions govern the manner in which Honolulu Police Federal Credit Union (us, we, our) will provide Power Link Home Banking and Power Pay Bill Payment Services (Services) to you: 
Our Customer Service Information 
Our Customer Service is available at (808) 973-4311 during the following hours: 
7:30 am to 4:00 pm, Monday - Friday
After hours, Saturday and Sunday calls are answered by a voice mail system. 
Mail may also be addressed to:
Honolulu Police Federal Credit Union
Attn: Operations Department
1537 Young Street, 3rd Floor
Honolulu, HI 96826

Services 
You authorize us to utilize IntegraSys to provide the Services to you on our behalf. 
Payment of taxes or court directed payments via the Services is prohibited.  We reserve the right to refuse to make any payment and/or transfer.

Funds will arrive at your targeted Merchant and/or Account as close as reasonably possible to the date designated by you in your payment and/or transfer instruction (Payment Date). 

Subject to the terms and conditions of this Agreement, you authorize us, and any third party acting on our behalf, to choose the most effective method to process your payment and/or transfer, including, without limitation, electronic, paper or some other draft means. For each properly instructed payment to an eligible Merchant and/or transfer to a targeted Account you will receive a transaction confirmation number (Confirmation Number). 

The Payment Date indicated by you must always be a Business Day (as defined below). If it is not, the Payment Date will be deemed to be the first Business Day after the date indicated. 

UNLESS YOU RECEIVE A CONFIRMATION NUMBER, WE SHALL NOT BE LIABLE FOR ANY FAILURE TO MAKE A PAYMENT AND/OR TRANSFER, INCLUDING ANY FINANCE CHARGES OR LATE FEES INCURRED AS A RESULT. IT IS ALSO IMPORTANT THAT THE PAYMENT DATE BE ON OR BEFORE THE MERCHANT DUE DATE, NOT THE LATE DATE, AND, SINCE THE TIME FOR US TO PROCESS YOUR PAYMENT VARIES ACCORDING TO THE PARTICULAR MERCHANT, YOU MUST BECOME FAMILIAR WITH THE PAYMENT PROCESSING TIME FOR EACH MERCHANT YOU DESIRE TO PAY, AND ALLOW THE APPROPRIATE NUMBER OF BUSINESS DAYS BETWEEN THE DAY YOU INPUT YOUR PAYMENT INSTRUCTION AND THE PAYMENT DATE. SUBJECT TO THE LIMITATION DISCUSSED BELOW, IF YOU FOLLOW THE PROCEDURES DESCRIBED IN THIS AGREEMENT FOR PAYMENTS, AND YOU ARE ASSESSED A PENALTY OR LATE CHARGE, WE WILL REIMBURSE YOU FOR THAT LATE CHARGE UP TO A MAXIMUM OF FIFTY DOLLARS ($50.00). IN THE EVENT THAT YOU DO NOT ADHERE TO THE OBLIGATIONS SET FORTH IN THIS AGREEMENT, OR YOU SCHEDULE A PAYMENT LESS THAN THE NUMBER OF BUSINESS DAYS BEFORE THE DUE DATE REQUIRED FOR A PARTICULAR MERCHANT, YOU WILL BEAR FULL RESPONSIBILITY FOR ALL PENALTIES AND LATE FEES AND WE WILL NOT BE LIABLE FOR ANY SUCH CHARGES OR FEES. THE SERVICE ASSUMES NO LIABILITY FOR THE LATE POSTING OR MISAPPLICATION OF PAYMENT ONCE FUNDS ARE RECEIVED BY MERCHANTS.

Limitations 
Under no circumstances will we be liable if we are unable to complete any payments and/or transfers initiated in a timely manner via the Services because of the existence of any one or more of the following circumstances: 
1. You do not obtain Confirmation at the time you initiate a payment and/or transfer. 
2. The designated Account does not contain sufficient funds to complete the payment and/or transfer. 
3. You have closed the designated Account. 
4. We have identified you as a credit risk and have chosen to (i) make all payments and/or transfers initiated by you via the Services utilizing a paper, as opposed to electronic, method, or (ii) to terminate your subscription to the Services. 
5. The Services, your equipment, the software, or any communications link is not working properly and you know or have been advised by us about the malfunction before you execute the transaction. 
6. You have not provided us with the correct information for those Merchants to whom you wish to direct payment or Accounts to which you wish to make a transfer. 
7. The Merchant mishandles or delays handling payments sent by us. 
8. Circumstances beyond  our control (such as, but not limited to, fire, flood, natural disaster, computer, telephonic or other technical malfunctions, delays in delivery by third parties, or interference from an outside source) prevent the proper execution of the transaction and We have taken reasonable precautions to avoid these circumstances. 

WE ARE NOT RESPONSIBLE FOR ANY OTHER LOSS, DAMAGE OR INJURY, WHETHER CAUSED BY YOUR EQUIPMENT OR SOFTWARE, THE SERVICES, OR ANY TECHNICAL OR EDITORIAL ERRORS CONTAINED IN OR OMISSIONS FROM ANY USER GUIDE/BROCHURE RELATED TO THE SERVICES. WE SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGE ARISING IN ANY WAY OUT OF THE INSTALLATION, USE OR MAINTENANCE OF YOUR EQUIPMENT, SOFTWARE OR THE SERVICES, EXCEPT WHERE THE LAW REQUIRES A DIFFERENT STANDARD. 

For security reasons, there are limits on the number or transfers you can make using the Services.  Using the Services to make payment of taxes or court directed payments, making payments outside of the United States of America, and making payments in foreign currency, are prohibited.  We have no liability for any prohibited payments that you make or attempt to make using the Services.

Payment Cancellation/Modification 
Except for those transfers which are completed immediately, you may cancel or modify a payment and/or transfer up to 2:00 p.m. Eastern Time (ET) the same Business Day you schedule for payment and/or transfer. 

Statements
All payments and/or transfers made via the Services will be listed on your monthly Account statements (Statement) that you receive from us. 

New Services 
We may, from time to time, introduce new services or enhance the existing Services. We shall notify you of the existence of these new or enhanced services. By using these services when they become available, you agree to be bound by the obligations concerning these services, which will be sent to you. 

Care of your Security Code and Security
You agree that you will not give your Services Security Code (Security Code) or make it available to any other person. 

Tell us AT ONCE if you believe your Security Code has been lost or stolen, or if you believe that a payment, transfer or other Service has been made without your permission.  Telephoning is the best way of keeping your possible losses down.  You can also send us an electronic message through the Service.  You could lose all the money in your account (plus your maximum overdraft line of credit).   If you tell us within 2 business days after you learn of the loss or theft of your Security Code, you can lose no more than $50 if someone used your Security Code without your permission.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your Security Code, and we can prove we could have stopped someone from using your Security Code without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows payments, transfers or other Services that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your Security Code has been lost or stolen, call us at (808) 973-4311 or write us at 1537 Young Street, 3rd Floor, Honolulu, HI  96826, or send us an electronic message through the Service.  We will confirm receipt of your message.  If you do not receive confirmation that we have received your message within ____________, please telephone us immediately.

In Case of Errors or Questions
Telephone or write us at the phone number and address listed above, or send us an electronic message through the Service as soon as you can, if you think your statement or receipt is wrong or if you need more information about a payment, transfer or other Service listed on your statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
	(1) Tell us your name and account number.
	(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
	(3) Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, we may take up to 90 days to investigate your complaint or question, and we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Disclosure of Account Information to Third Parties
We will disclose information to third parties about your account or the transfers you make where it is necessary for completing transfers, or in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or in order to comply with government agency or court orders, or if you give us your written permission.

Charges
The Credit Union offers the benefits and convenience of the Power Link Home Banking to you free of charge. Power Pay Bill Payment Service is also free, but you must have a share draft checking account to utilize this service. Bill Payment Stop Payment Requests are $40.00 per item. Any financial fees associated with your standard deposit accounts will continue to apply.

In the event we are unable to process a Services transaction (if, for example, there are insufficient funds in your designated Accounts), the transaction will result in a "Failed Payment and/or Transfer". In such event, we will charge the total cost of the transaction, including any service charges, to you. In the event of repetitive Failed Payment and/or Transfer, we reserve the right to suspend your subscription to the Services. This suspension may be without prior notice to you. If your subscription is suspended, transactions which were previously initiated may still continue to be processed unless canceled and confirmation of such cancellation is provided as specified below.

Suspension will be handled by Customer Service and all inquiries and correspondence relating thereto including requests for reinstatement should be directed to Customer Service. In the event your subscription is suspended, we will notify you by mail to your listed address. With respect to any Failed Payment and/or Transfer, you agree to reimburse us within fourteen (14) days after notice is sent to you, for any funds we have already paid to one or more of your designated Merchants which we were unable to recover by debit to the Merchant or charge to you. 

If you do not pay any amount owed to us when due, you agree to pay interest on the unpaid balance at the rate of 18% per annum, or 1.5% per month (or the maximum rate allowed by applicable law, if less). In the event that your claim or debt has to be referred to a third party for collection, you agree, to the extent permitted by law, to pay all costs and fees incurred in collecting the outstanding balances, including reasonable attorneys' fees and court costs. 

Additional Terms and Conditions 
1. In addition to the foregoing, you agree to be bound by and comply with the requirements of the Services User Guide and applicable state and federal laws and regulations. We agree to be bound by them too. 
2. We reserve the right to terminate your use of the Services, in whole or in part, at any time without prior notice. 
3. You may cancel your subscription to the Services, upon thirty (30) days prior notice to Customer Service. You will be responsible for all payments and/or transfers you have requested prior to termination and for all other charges, fees, and taxes incurred. 
BE SURE TO CANCEL ALL OUTSTANDING PAYMENT AND/OR TRANSFER ORDERS WITHIN THE 30 DAY NOTIFICATION PERIOD. WE WILL NOT BE LIABLE FOR PAYMENTS AND/OR TRANSFERS NOT CANCELLED OR MADE DUE TO YOUR ACTIONS RELATED TO SERVICE TERMINATION. 
4. These Terms and Conditions, the Services User Guide and applicable Services fees and charges may only be altered or amended by us. In such event, we shall send notice to you at your listed address or transmit notice of the alteration or amendment over the Services. Your use of the Services following receipt of such notice constitutes acceptance of such alterations or amendments. 
5. In the event of a dispute regarding the Services, you and we agree to resolve this dispute by looking to these Terms and Conditions. These Terms and Conditions shall supersede any and all other representations made by you or our employees. 
6. These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Hawaii.
7. Business Days are Monday through Friday excluding normal banking holidays.